Terms of Service

Last updated: June 30, 2026

These Terms of Service (“Terms”) govern your access to and use of the fleetscanner.io website (the “Website”) and the Fleet Scanner fleet management, GPS tracking and logistics ERP software, mobile apps, APIs and related services (together, the “Services”) provided by Fleet Scanner (“Fleet Scanner”, “we”, “us” or “our”). They apply from June 30, 2026.

1. Acceptance of these Terms

By accessing the Website, creating an account or using the Services, you agree to these Terms. If you use the Services on behalf of a company or other organisation (the “Customer”), you confirm that you have authority to bind it, and “you” refers to that organisation. If you do not agree, do not use the Services.

If the Customer has signed a separate order form, quotation, master services agreement or licence agreement with us, that document takes priority over these Terms where the two conflict.

2. The Services

Fleet Scanner provides software to track vehicles and assets, manage trips, drivers, maintenance, fuel, compliance, billing and reports, and to ask questions about fleet data through the Fleet AI Agent. The Services are offered as a cloud subscription and, where agreed in writing, as a self-hosted or white-label deployment. The modules, number of vehicles, users and service levels included are those set out in your order or quotation.

We may improve, change or add features over time. We will not materially reduce the core functionality of a paid subscription during its current term.

3. Accounts and security

You must give accurate, current and complete information when creating an account.
Each login is for one named person. You are responsible for keeping passwords confidential and for all activity under your accounts.
The Customer controls who has access, and what they can see, through user roles. Remove access promptly when someone leaves your organisation.
Tell us immediately at support@fleetscanner.io if you suspect unauthorised access to your account.

4. Acceptable use

You agree not to, and not to allow anyone else to:

use the Services for any unlawful purpose or in breach of any applicable law or regulation;
track any vehicle, device or person without the legal right and any notice or consent required by law, including the consent of drivers and employees where required;
copy, modify, resell, sublicense or rent the Services, except as allowed in a written agreement with us;
reverse engineer, decompile or try to extract the source code of the Services, except where law allows it;
probe, scan, overload or attack the Services, bypass security or rate limits, or access data that does not belong to you;
upload malware, or content that is illegal, infringing, defamatory or harmful;
use the Services to build a competing product, or scrape the Website or the Services by automated means.

We may suspend access that we reasonably believe breaches this section, and will tell you why when we can.

5. Customer data

“Customer Data” means the information you or your users put into the Services or that your connected devices send to them, such as locations, trips, driver records, documents and invoices.

You own your Customer Data. We claim no ownership over it.
You give us permission to host, process, back up and display Customer Data only as needed to provide, secure and support the Services for you.
You are responsible for the accuracy of Customer Data and for having the rights, notices and consents needed to collect it and share it with us.
We may use aggregated and de-identified data, which does not identify you, any person or any vehicle, to operate and improve the Services.
After your subscription ends, you may request an export of your Customer Data within 30 days. We then delete it as described in our Privacy Policy.

Our handling of personal information is described in the Privacy Policy, which forms part of these Terms.

6. GPS devices, hardware and third-party services

The Services work with a range of GPS trackers, sensors and dashcams. Where we supply hardware, the warranty, delivery and installation terms are those stated in your order.
Location and sensor data depend on the device, its installation, mobile network coverage, GPS signal and power supply. We are not responsible for gaps or errors caused by these.
Integrations with third parties, such as maps, SMS, email, fuel cards, FASTag, e-way bill and accounting systems, are provided by those third parties on their own terms. We are not responsible for their availability or accuracy.

7. Fleet AI Agent and reports

The Fleet AI Agent and automated reports help you understand your fleet data. Their answers are generated automatically and may be incomplete or wrong. Check important figures before relying on them for financial, legal, safety or compliance decisions. The Customer remains responsible for decisions made using the Services.

8. Fees, billing and taxes

Fees are set out in your order or quotation and are usually charged per vehicle or per device, for the billing period stated there (monthly, quarterly or annually).
Unless your order says otherwise, fees are billed in advance and are due within 15 days of the invoice date.
Fees exclude taxes. Applicable taxes, including GST, are added to invoices and payable by you.
Subscriptions renew automatically for the same period unless either party gives notice of non-renewal at least 30 days before the renewal date.
We may change fees at renewal by giving you at least 30 days’ written notice. Fees for the current term do not change.
If an invoice remains unpaid more than 15 days after its due date, we may suspend the Services after giving you written notice. Access is restored once payment is received.
Fees paid are non-refundable, except where these Terms or your order say otherwise or where the law requires a refund.

9. Availability and support

We work to keep the cloud Services available at all times, apart from planned maintenance, which we try to schedule outside business hours and announce in advance. Support is available by email at support@fleetscanner.io and by phone at +91 96543 61007. Any specific uptime or response time commitment applies only if it is written in your order or agreement.

For self-hosted deployments, the Customer is responsible for its own servers, network, backups and security, and for applying the updates we provide.

10. Intellectual property

The Services, the Website and all software, designs, text, graphics, logos and trademarks in them, including the name Fleet Scanner, belong to us or our licensors and are protected by law. Subject to these Terms and payment of fees, we grant the Customer a non-exclusive, non-transferable right to use the Services for its internal business during the subscription term. No other rights are granted.

If you send us suggestions or feedback, we may use them freely without any obligation to you.

11. Confidentiality

Each party will keep the other’s non-public business, technical and pricing information confidential, use it only for the purposes of these Terms, and share it only with staff and advisers who need to know it and are bound to keep it confidential. This does not apply to information that is public, already known to the receiving party, or required to be disclosed by law.

12. Term, suspension and termination

These Terms apply for as long as you use the Services.
Either party may terminate a subscription if the other materially breaches these Terms and does not fix the breach within 30 days of written notice.
We may suspend or terminate access immediately where needed to prevent serious harm, fraud or unlawful use, or where required by law.
On termination, your right to use the Services ends, unpaid fees become due, and Customer Data is handled as described in section 5. Sections that by their nature should continue, such as fees owed, intellectual property, confidentiality, liability and governing law, survive termination.

13. Warranties and disclaimers

We will provide the Services with reasonable skill and care. Apart from that, and to the extent permitted by law, the Website and the Services are provided “as is” and “as available”. We do not guarantee that they will be uninterrupted or error-free, that location or sensor data will always be exact, or that the Services will meet every specific requirement you have. The Services are a management tool and do not replace safe driving practices, emergency services or your own legal and regulatory compliance.

14. Limitation of liability

To the maximum extent permitted by law:

neither party is liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill or data, even if advised of the possibility;
our total liability arising out of or relating to the Services or these Terms is limited to the fees you paid us for the Services in the 12 months before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited by law, or to your obligation to pay fees.

15. Indemnity

You agree to defend and compensate Fleet Scanner against claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your Customer Data, or your use of the Services to track vehicles or people without the required legal right or consent.

16. Events outside our control

Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as natural disasters, pandemics, war, government action, power or network failures, or failures of third-party services. Payment obligations are not excused by such events.

17. Changes to these Terms

We may update these Terms from time to time. The date at the top of this page shows when they were last changed. For significant changes, we will give customers at least 30 days’ notice by email or in the Platform. Continuing to use the Services after the changes take effect means you accept them.

18. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion. If a dispute is not resolved within 30 days, it will be subject to the exclusive jurisdiction of the competent courts in India.

19. General

You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a merger, acquisition or sale of assets.
If any part of these Terms is found unenforceable, the rest remains in effect. Failing to enforce a right is not a waiver of it.
These Terms, together with the Privacy Policy and any order or agreement you sign with us, are the whole agreement between us about the Services.

20. Contact us

Questions about these Terms can be sent to: